FREQSTACK FAQ

A HOTFIX is our daily clothing drop. Each design is $26 USD for 24 hours from its scheduled release, then $34 USD in the Archive. Shipping and any applicable taxes are separate. The countdown on the drop shows when its lower-price window ends.

Yes. Past designs move to the Archive at $34. The 24-hour limit applies to the HOTFIX price, not to how long you can buy the design. Available sizes and versions are shown on each product page.

You choose your design, version, and size, then pay through Stripe. FREQSTACK manages your order and our print partner makes it. Each item is made to order, then packed and shipped. Production time comes before shipping time; placing an order does not mean it has already shipped.

Check the next-drop countdown on the homepage and sign up there for HOTFIX email alerts. The countdown follows the scheduled release time.

We currently support the United States, Canada, United Kingdom, Ireland, Germany, France, Netherlands, Belgium, Spain, Italy, Portugal, Austria, Finland, Sweden, Denmark, Norway, Switzerland, Poland, Czechia, Australia, New Zealand, and Japan. If your country is not offered at checkout, contact FREQSTACK before ordering.

Make sure your country is supported, your address is complete, and you have selected the matching international shipping rate. Prices are in USD. Review any applicable taxes and the final checkout total. If you need clarification about destination-specific customs or import charges, contact FREQSTACK before placing your order.

We send a tracking link to your order email when the shipment is reported. Check your spam or junk folder too. If you cannot find it, contact FREQSTACK with the email used at checkout and your order reference, if available. FREQSTACK handles everything with our fulfillment partner — you order and track entirely through us.

If tracking shows no movement for 15 days for a US shipment or 30 days for an international shipment, contact FREQSTACK so we can investigate. Include your order reference and tracking link. See our Shipping & Returns policy for more details.

Contact us as soon as possible with your order reference and requested change. Made-to-order production can limit what we can change or stop, so do not assume a change is confirmed until we reply.

When both versions are offered, select the version you want before choosing a size. Expand Product Details and check its size guide, fabric, and fit information. Men's and women's versions can have different cuts and measurements. Compare the guide with a garment you already own rather than relying only on the size label.

Some campaign model and scene images are AI-enhanced. Use the selected product's details and size guide for garment specifications and measurements rather than judging fit from a campaign image alone.

Stripe processes payments securely; FREQSTACK does not store your card details. Enter a valid discount code during checkout and check that the discount appears before paying. Checkout confirms the current HOTFIX or Archive price, so an item added during the drop window can cost $34 if you wait until that window has ended to start checkout.

Our posted policy does not accept returns for choosing the wrong size or changing your mind because items are made to order. For an item that arrives damaged, misprinted, or defective, contact us within 30 days with a photo for a replacement or full refund. Read the Shipping & Returns policy before ordering. Your applicable statutory rights are not affected.

Follow the garment's care label and any care instructions in the selected version's Product Details. Materials and garments can differ between designs and versions.

Use our contact form. For order questions, include the checkout email, order reference if available, and a description of the issue. Never send card numbers or passwords.